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Unfortunately no. All equipment that leaves our building must be washed when it is returned, regardless of whether it has been used or not used. This is a health regulation that we have to adhere to. |
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6. Can I receive a credit for any unused equipment when it is returned? |
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We charge a replacement cost on any broken or lost equipment. This is paid in full at the time the equipment is returned. |
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7. What is your police on breakage or losses? |
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FAQ'S |
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Yes we do out of town deliveries and pick ups. The delivery/pick up charge is based on the distance, the trucks needed and how many crew members are required. This would have to be discussed and all arrangements made at the time of booking. |
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We prefer someone be on site whether it be yourself or someone else who can except and sign for the equipment on your behalf. If no one is available to receive the equipment this must be arranged with our staff prior to delivery. |
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All deliveries and pick ups are based on a AM or PM schedule during business hours. We usually deliver the day of the function or one day prior. If special delivery and or pick up times are required this needs to be established at the time of booking. After hours deliveries and pick ups are available and are subject to additional charges. |
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We ask that all rental and linen orders be placed at least one week prior to the date you require it to ensure availability. Exceptions would be all orders with tents (usually booked months in advance) and during our busy season (June to September - book as early as possible). Of course last minute orders are always welcome provided there is the available stock you are looking for. |
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1. How far in advance do I have to place my order? |
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2. When can I expect my delivery and or pick up? |
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3. Can you deliver my equipment without me being there? |
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4. Do you do out of town deliveries and pick ups? |
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No, you do not have to wash any of the rentals. We ask that you just scrape and rinse the dishware/glassware and put them back into their supplied crates or boxes. |
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5. Do I have to wash the dishware and glassware before it is returned? |
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1. How far in advance do I have to place my order? |
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2. When can I expect my delivery and or pick up? |
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3. Can you deliver my equipment without me being there? |
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4. Do you do out of town deliveries and pick ups? |
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5. Do I have to wash the dishware and glassware before it is returned? |
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6. Can I receive a credit for any unused equipment when it is returned? |
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7. What is your police on breakage or losses? |
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8. What is your cancellation policy for orders? |
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We allow cancellation of small rental and linen orders up to 7 days prior to your function date without any charge. If you need to cancel your order after the 7 day mark, we charge a 25% restocking fee on all the equipment rented by you. Please note the above policy does not apply when the rental order involves a tent. All tent orders that are cancelled within thirty days of the scheduled delivery date will be charged a 50% cancellation fee and your deposit is non - refundable. If the tent is cancelled 14 days prior to the scheduled delivery date or has been loaded and is en route to the location, the client is responsible for the full value of the order. |
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8. What is your cancellation policy for orders? |
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QUESTIONS: |
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ANSWERS: |
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9. Do I need to wash the linen before I return it? |
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No, you do not need to wash the linen before it is returned. We ask that you shake out the linen and return it in the labeled bag it was sent in. Please make sure the label is still attached to the bag when it is returned. This will eliminate any questions or errors when it is counted back into inventory. |
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9. Do I need to wash the linen before I return it? |
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Frequently Asked Questions |
